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Gorgias

Gorgias

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by Gorgias·Launched Help Desk Software
Score · 828 reviews9.2

What is Gorgias?

Gorgias is an all-in-one customer service software for e-commerce and not only developed to help you increase the profit rate of your business. The Saas help your team centralize all the customer support tickets into one place for optimal response rates.

Social media integration helps you handle all the complaints and help requests by your customers on this platform in one place and efficiently.

Moreover, the help desk software solutions integrate e-commerce platforms into it, automating your response to increase customer satisfaction and help you have the optimal conversion rate.

Last, Gorgias profit center helps you help your customers shop more optimally on your platform, offers them support when they need it, and automatically increases your conversion rate.

Best for
Small BusinessMedium BusinessLarge Enterprise

Pricing

Starting at $10/month · Subscription

Features

47 features that make Gorgias stand out.

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Appointment Management
Assignment Management
Auto-Responders
Automated Routing
Call Center Management
Call Monitoring
Call Recording
Call Routing
Campaign Management
Canned Responses
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Compliance Management
Configurable Workflow
Contact Management
Contract/License Management
Customer Database
Email Management
Feedback Management
Full Text Search
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Issue Management
Live Chat
Multi-Channel Management
Offline Form
Performance Management
Prioritization
Queue Management
Real-Time Monitoring
Reporting & Statistics
Rules-Based Workflow
Self Service Portal
Social Media Integration
Support Ticket Management
Task Management
Transcripts/Chat History
User Management
Virtual Assistant
Website Visitor Tracking

Gorgias alternatives

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No alternatives listed yet.

Frequently asked questions

Is Gorgias free to use?
Gorgias does not currently offer a free tier or free trial. Pricing starts at $10 and depends on the plan you choose.
How much does Gorgias cost?
Gorgias starts at $10/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does Gorgias integrate with?
Gorgias integrates with popular tools such as Shopify, Adobe Commerce, BigCommerce, plus an open API for custom workflows.
Who is Gorgias best suited for?
Gorgias is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Gorgias?
Most teams are live on Gorgias within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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