What is Tidio?
Tidio is a cutting-edge customer service platform designed to elevate businesses by combining the power of AI with human support. It offers a seamless live chat feature, enhanced with chatbots, to provide instant communication with website visitors.
Tidio’s Lyro AI can handle up to 70% of customer inquiries, allowing human agents to focus on more complex issues. The platform also boasts features like real-time website visitor tracking, chatbot templates for lead generation, and a multichannel inbox that integrates with popular messaging apps.
With its dedicated helpdesk tools, businesses can manage chats and tickets and analyze performance metrics. Tidio ensures that companies can deliver top-notch customer service without the need for extensive hiring.
Pricing
Starting at $29/month · Subscription · Free tier available
Features
76 features that make Tidio stand out.
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Frequently asked questions
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About the authors
Alina Maria Stan is the COO and Co-Founder of Tekpon, where she has utilized her expertise in SaaS, software promotion, and lead generation since July 2020. Her role involves media buying and extensive software branding, contributing significantly to Tekpon’s market presence. Prior to founding Tekpon, Alina served as CEO of King Casino Bonus and Head of Affiliation at Extremoo Media, where she was responsible for branding and affiliate strategies. Her earlier roles include Head of Branding & Affiliation at Fable Media in Denmark and Junior CRM Manager at K.H. ApS, where she developed affiliate
LinkedIn ↗
Ana Maria Stanciuc is a highly skilled writer and content strategist with 10+ years of experience. She has experience in technical and creative writing across a variety of industries. With a background in journalism, her expertise goes beyond writing, as she brings a unique combination of creative storytelling and technical accuracy to her work. She is currently the Head of Content at Tekpon and the Editor in Chief for Tekpon Magazine. In her current role, she leverages her extensive writing experience and strategic insight to produce valuable content. Ana-Maria specializes in reviewing and cu
LinkedIn ↗What users say about Tidio
1 review · average 5.0 / 5Real-world feedback aggregated from public review sites.
- bettysApr 17, 20255.0What they liked
AI customer service chatbot Ease of use, no significant learning curve Quick installation Good price Great resources and help
Room for improvementI don't know because I like it a lot. I moved to Tidio from a competitor. Most companies offer similar solutions and the differences are mostly in the quality of the AI and pricing, and Tidio is better in both cases. Maybe the ability to customize the widget a bit more? But it looks great in my brand colors anyway.
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