HostAIHubHostAIHub
LiveAgent

LiveAgent

VerifiedMay be outdated
by LiveAgent·Launched Help Desk Software
Score · 1039 reviews9.3

What is LiveAgent?

LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software offers many features that eliminate the need for additional integrations. It also offers unique social media integration, customization options, and a free version to try out.

Additionally, it provides excellent 24/7 customer service to help you solve any technical issues without any obligations. The pricing is affordable, and the software offers a free trial to experience its capabilities.

Best for
StartUpsSmall BusinessMedium BusinessLarge EnterpriseNon-profit Organization

Pricing

Starting at $9/month · Subscription · Free tier available

Features

176 features that make LiveAgent stand out.

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Appointment Management
Assignment Management
Auto-Responders
Automated Routing
Call Center Management
Call Monitoring
Call Recording
Call Routing
Campaign Management
Canned Responses
Chat/Messaging
Client Portal
Collaboration Tools
Configurable Workflow
Contact Management
Customer Database
Email Management
Feedback Management
Full Text Search
Help Desk Management
Inbox Management
Interaction Tracking
Issue Management
Live Chat
Multi-Channel Management
Offline Form
Performance Management
Prioritization
Queue Management
Real-Time Monitoring
Reporting & Statistics
Rules-Based Workflow
Self Service Portal
Social Media Integration
Support Ticket Management
Task Management
Transcripts/Chat History
Website Visitor Tracking
API
Account Management
Activity Tracking
Agent Interface
Alerts/Notifications
Archiving & Retention
Assignment Management
Automatic Call Distribution
Batch Communications
Call Center Integration
Call Logging
Blended Call Center
Call Reporting
Call Scripting
CMDB
Call Transfer
Callback Scheduling
CRM
Caller ID
Caller Profiles
Case Management
Cataloging/Categorization
Change Management
Client Management
Commenting/Notes
Communication Management
Community Management
Customer Communication
Customer Complaint Tracking
Content Management
Customer Engagement
Customer Experience Management
Corrective and Preventive Actions (CAPA)
Customer History
Customer Segmentation
Computer Telephony Integration
Customer Service Analytics
Customer Social Profiles
Contact Database
Customer Support
Customizable Branding
Customizable Fields
Dashboard
Customizable Forms
Customizable Reports
Data Import/Export
Customizable Templates
Decision Support
Discussions/Forums
Document Storage
Drag & Drop
Email Alerts
Email Distribution
Employee Activity Monitoring
Email Monitoring
Email Templates
Event-Triggered Actions
Email Tracking
File Management
File Sharing
Forms Management
Gamification
Geotargeting
IT Asset Management
IVR/Voice Recognition
Inbound Call Center
Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Management
Macros/Templated Responses
Manual Dialer
Multi-Channel Communication
Multi-Channel Data Collection
Mobile Access
Multi-Language
Multiple Scripts
Monitoring
Multiple User Accounts
Negative Feedback Management
On-Demand Recording
Onboarding
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Phone Key Input
Proactive Chat
Real-Time Analytics
Real-Time Data
Procurement Management
Real-Time Notifications
Real-Time Reporting
Progress Tracking
Real-Time Chat
Real-time Consumer-facing Chat
Project Time Tracking
Quality Assurance
Real-time Updates
Recording
Remote Access/Control
Remote Support
Reporting/Analytics
Response Management
Role-Based Permissions
Routing
SSL Security
Screen Sharing
Search/Filter
Service Level Agreement (SLA) Management
Social Media Monitoring
Softphone
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Progress Tracking
Template Management
Text Editing
Text to Speech
Third-Party Integrations
Transfers/Routing
Two-Way Audio & Video
Usage Tracking/Analytics
Video Chat
Video Conferencing
VoIP
Video Support
VoIP Connection
Voice Customization
Voice Mail
WYSIWYG Editor
Widgets
Workflow Configuration
Workflow Management

LiveAgent alternatives

Tools buyers consider alongside LiveAgent.

No alternatives listed yet.

Frequently asked questions

Is LiveAgent free to use?
Yes, LiveAgent offers a free version with core features. You can upgrade to a paid plan when you need more capacity or advanced functionality.
How much does LiveAgent cost?
LiveAgent starts at $9/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does LiveAgent integrate with?
LiveAgent integrates with popular tools such as Slack, Zapier, Gmail, Trello, Google Forms, plus an open API for custom workflows.
Who is LiveAgent best suited for?
LiveAgent is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard LiveAgent?
Most teams are live on LiveAgent within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

LiveAgent vs. Similar Products

Build your own comparison →

Select up to 3 software, to enable Comparison

Browse related categories

Other directories where this product (and its competitors) live.

See all categories

Help Desk Software

Help desk software helps organize, manage, and respond to internal and external service requests. Customer inquiries are often submitted through multiple channels, such as email, phone, or social media. Customer service teams use help desk software solutions to streamline support processes. This system also provides analytics on customer engagement across all communication channels.

Marketing Analytics Software

Marketing analytics software is a tool used to evaluate the effectiveness and success of marketing activities. The software helps encompass tools and processes that allow a company to manage, evaluate, and control its marketing strategies.

eCommerce Software

eCommerce software solves the struggles of selling online by providing a streamlined process of managing inventory, payment, orders, and taxes. eCommerce software solutions are created for non-tech people and are easy to use. Moreover, it supports integration with other business processes such as payment gateway, enterprise resource planning, customer relationship management(CRM), accounting software, etc.

Payment Processing Software

Payment Processing Software has transformed how businesses carry out financial transactions in today’s environment, as electronic payments and online purchases are becoming more popular. This type of software is critical for providing secure and seamless business and consumer transactions.

Screen Recording Software

A screen recording tool is a software that allows users to capture everything happening on their devices’ screens to play it back later. Video capture and recording software can be useful for various reasons, such as webinars, presentations, training videos, and other content you’d like to rewatch and think out on.

Fundraising Software

Fundraising software has revolutionized how nonprofit organizations generate revenue by providing a range of benefits, making it an indispensable tool. The software offers a centralized platform enabling organizations to manage their fundraising data effectively, ultimately streamlining their fundraising efforts.

Want to Help Others?

Used a tool we cover? Tell other buyers.

Honest reviews keep the marketplace useful. Drop yours in 90 seconds.

Write a review
Compare0/4Compare