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CINNOX

CINNOX

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Score · 735 reviews9.3

What is CINNOX?

CINNOX is an all-in-one, unified digital hub designed to create frictionless, AI-guided experiences for digital-first customers. It serves as an omnichannel contact center, providing a unified platform for customer engagement across various digital channels. The platform is particularly effective in enhancing team collaboration, sales, and marketing efforts by building a comprehensive understanding of customer identity with rich data visibility.

Key features of CINNOX include AI-powered experience transformation, human-like AI support, and the ability to know customers well through richer profiles. The platform offers global reach with its intelligent routing system and real-time translation capabilities, covering over 150 countries. CINNOX also focuses on security, offering a robust and scalable solution that adheres to global compliance standards.

Best for
Small BusinessMedium BusinessLarge Enterprise

Pricing

Starting at $19/month · Subscription

Features

63 features that make CINNOX stand out.

Transcripts/Chat History
Support Ticket Management
Social Media Integration
Reporting & Statistics
Real-Time Monitoring
Offline Form
Multi-Channel Management
Live Chat
Interaction Tracking
Inbox Management
Customer Database
Contact Management
Collaboration Tools
Chat/Messaging
Call Routing
Call Recording
Call Center Management
Call Monitoring
Activity Dashboard
@mentions
API
Access Controls/Permissions
Activity Tracking
Audio Calls
Auto-Dialer
Automatic Call Distribution
CRM
Call Logging
Call Scripting
Call Transfer
Caller ID
Computer Telephony Integration
Customer History
Customer Segmentation
Customizable Branding
Customizable Templates
Data Import/Export
Discussions/Forums
Employee Database
File Sharing
File Transfer
Inbound Call Center
Mobile Access
Monitoring
Multi-Channel Communication
Outbound Call Center
Presentation Streaming
Private Chat
Proactive Chat
Real Time Analytics
Real-Time Chat
Recording
Reporting/Analytics
Role-Based Permissions
Screen Sharing
Search/Filter
Third Party Integrations
User Profiles
Video Conferencing
Video Management
Voice Mail
Video Streaming
Video Support

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Frequently asked questions

Is CINNOX free to use?
CINNOX does not include a free tier, but it offers a free trial so you can test it before committing.
How much does CINNOX cost?
CINNOX starts at $19/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does CINNOX integrate with?
CINNOX ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.
Who is CINNOX best suited for?
CINNOX is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard CINNOX?
Most teams are live on CINNOX within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

About the authors

Alina
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