What is Userlytics?
Userlytics is a state-of-the-art user experience research platform that offers a comprehensive suite of tools for UX testing and customer experience improvement. It provides access to a global panel of over 2 million participants across 150+ countries, making it a powerful resource for gathering qualitative and quantitative insights.
The platform stands out for its unlimited access feature, allowing teams to collaborate without extra fees, and offers unlimited concurrent tests and participants per test. This democratizes UX research, making it accessible and scalable for organizations of all sizes.
Userlytics also offers UX consulting support, analysis, and reporting, including proprietary ULX benchmarking metrics for a 360° measurement of user experience. This includes aspects like appeal, adequacy, distinction, usability, trust, performance, ability, and appearance.
Pricing
Starting at Custom · Subscription
Features
56 features that make Userlytics stand out.
Pros & Cons
Pros
- Customer SupportUsers praise Userlytics for its very attentive customer support, noting the team’s responsiveness and helpfulness as a standout feature.
- Quality of Testing PoolThe platform is noted for its quality testing pools that are available across all 50 states and internationally, providing a wide demographic for user testing.
- Ease of UseThe platform is simple and user-friendly, with a learning curve that is not steep. Users appreciate the quick ability to get user feedback, which is invaluable for agile work models.
- Value for MoneyReviewers find Userlytics to offer good value for money, especially when compared to other platforms, citing features, and price as main reasons for choosing and continuing to use Userlytics.
- Platform FunctionalityFeatures like video scrubbing by task, annotation, and the transparency to have the user share their video camera while they share their screen are highlighted as very helpful.
Cons
- Manual ProcessesSome users mention that the process to randomize larger, quantitative tests is a bit manual, expressing a desire for more automation in future updates.
- Personalization OptionsWhile not critical to its functionality, additional personalization options for loading screens during the user testing experience would be appreciated.
- App FunctionalityOne user mentioned experiencing issues with the app, particularly with login memory, visibility of completed tests, and access to the contact screen.
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Frequently asked questions
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