Freshsales Free
Free
What is Freshsales?
Freshsales, a product of Freshworks, is a dynamic and user-friendly CRM software designed for sales teams of all sizes. It stands out for its intuitive interface and comprehensive feature set, which includes contact and lead management, sales pipeline tracking, email integration, and powerful analytics.
One of the key strengths of Freshsales is its AI-based lead scoring, which helps sales teams prioritize leads based on their engagement and potential value. The platform also offers a 360-degree customer view, enabling sales representatives to access complete customer information, including interactions and transactions, in one place.
Freshsales includes built-in phone and email, sales automation, and robust reporting and forecasting tools, making it a complete sales suite. Its mobile app ensures sales teams can work efficiently from anywhere. The platform’s customization options and integrations with other Freshworks products and third-party apps enhance its versatility.
Best for
StartUpsSmall BusinessMedium BusinessLarge Enterprise
Pricing
Starting at $18/month · Subscription · Free tier available
Freshsales Growth
18
Freshsales Pro
47
Features
58 features that make Freshsales stand out.
Campaign Management
Email Marketing
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Management
Referral Tracking
Sales Forecasting
Task Management
Territory Management
Activity Dashboard
Contact Management
Calendar/Reminder System
Segmentation
Document Storage
Marketing Automation
Mobile Access
Internal Chat Integration
Collaboration Tools
Third-Party Integrations
Event-Triggered Actions
Customer Database
Sales Pipeline Management
Search/Filter
Document Management
Lead Segmentation
Client Management
Lead Qualification
Performance Metrics
Shared Contacts
Time Tracking
Appointment Scheduling
Audience Targeting
Call Management
Call Recording
Cataloging/Categorization
Click Tracking
Communication Management
Conflict Management
Customer Service Analytics
Customer Support
Docket Management
Field Sales Management
Lead Distribution
Location Tracking
Multi-Channel Communication
Opportunity Management
Performance Management
Pipeline Management
Predictive Analytics
Prospecting Tools
Real-Time Notifications
Relationship Tracking
Self Service Portal
Source Tracking
Statistical Analysis
Team Assignments
Team Management
Pros & Cons
Pros
- Mobile AccessThe platform scores high on mobile accessibility, allowing users to manage their sales activities on the go.
- User-Friendly InterfaceUsers generally appreciate Freshsales for its user-friendly interface, which simplifies the sales process and enhances productivity.
- Effective CRM FeaturesThe software is praised for its comprehensive CRM capabilities, including lead scoring, AI-driven insights, contact management, and omnichannel support, which help in efficiently managing sales activities.
- Integration CapabilitiesFreshsales provides seamless tracking of website events and customer interactions through strong integrations with other products.
- Customization and FlexibilityUsers find the customization and flexibility of features beneficial, especially in contact management and deal tracking.
- Effective Marketing and Sales ToolsThe software is recognized for its ability to create and monitor marketing campaigns, predict sales outcomes, and manage email campaigns effectively.
- Gmail IntegrationUsers have found the Gmail integration to be particularly good, enhancing productivity and ease of use.
Cons
- API for Custom IntegrationWhile Freshsales supports API for custom integration, its effectiveness and ease of use could be enhanced.
- Customer Support IssuesA recurring theme in user feedback is the inadequacy of customer support, with users experiencing delays and unhelpful responses from the support team.
- Technical Glitches and BugsUsers have reported encountering bugs and technical issues, particularly with email integration, webforms, and call application integration.
- Challenging Reporting & Data CustomizationWhile competent, the reporting features could benefit from more customization options to provide more detailed data insights.
- Limited Functionality in Lower PlansSome users feel that the lower-tier plans, including the free version, offer limited functionality, affecting smaller or starting businesses.
- Integration and Onboarding DifficultiesA few users have noted challenges with integrating other systems and a lengthy onboarding process.
Freshsales alternatives
Tools buyers consider alongside Freshsales.
No alternatives listed yet.
Frequently asked questions
Is Freshsales free to use?
Yes, Freshsales offers a free version with core features. You can upgrade to a paid plan when you need more capacity or advanced functionality.
How much does Freshsales cost?
Freshsales starts at $18/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does Freshsales integrate with?
Freshsales integrates with popular tools such as QuickBooks Online, PandaDoc, DocuSign, plus an open API for custom workflows.
Who is Freshsales best suited for?
Freshsales is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Freshsales?
Most teams are live on Freshsales within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.
About the authors
Rashi AroraWriter
Rashi Arora is currently working as a Project Manager at Aventra Group. Prior to this, she was a Product Owner at Broadcom. Rashi has gained expertise by managing renewals on Salesforce CPQ and improving the Renewal Admin Portal. Her strategic involvement in transitioning customer experiences from perpetual to SaaS models highlights her ability to modernize business operations. Rashi’s academic background from the prestigious International Institute of Information Technology Bangalore, coupled with her training from Product School, forms a strong foundation for her career. She effectively comb
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Ana Maria StanciucEditor
Ana Maria Stanciuc is a highly skilled writer and content strategist with 10+ years of experience. She has experience in technical and creative writing across a variety of industries. With a background in journalism, her expertise goes beyond writing, as she brings a unique combination of creative storytelling and technical accuracy to her work. She is currently the Head of Content at Tekpon and the Editor in Chief for Tekpon Magazine. In her current role, she leverages her extensive writing experience and strategic insight to produce valuable content. Ana-Maria specializes in reviewing and cu
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