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What is PagerDuty?

PagerDuty is a real-time operations platform designed to enhance incident response and streamline critical operations for businesses of all sizes.

PagerDuty is a centralized hub for critical operations work, offering functionalities that facilitate automated, orchestrated, and accelerated responses across digital infrastructures. It leverages both machine data and human intelligence to integrate seamlessly into existing workflows, promising to save time and money through faster issue resolution and a substantial return on investment.

The platform is trusted globally by over 25,000 companies, offering a range of features, including on-call management, automated incident response, and AIOps solutions that employ machine learning to improve operations. It also facilitates process automation, orchestrating business and IT processes at machine speed and engages customer service and cross-functional teams to drive operational excellence.

Moreover, it offers a developer platform and enterprise-class solutions, promising security and efficiency in critical moments. It also provides a 14-day free trial, encouraging potential users to explore its functionalities without any initial commitment.

Best for
FreelancersSmall BusinessMedium BusinessLarge Enterprise

Pricing

Starting at $25/month · Subscription

Features

40 features that make PagerDuty stand out.

Dashboard
Inventory Management
Network Analysis
Real Time Monitoring
Single Sign On
Maintenance Scheduling
IT Monitoring
Alerts/Escalation
Scheduling
Third Party Integrations
Mobile Alerts
Incident Management
Mail Server Monitoring
Performance Metrics
Root Cause Analysis
Alerts/Notifications
Knowledge Base Management
Workflow Management
Prioritization
Data Aggregation
Issue Management
Reminders
Issue Tracking
Service Level Agreement (SLA) Management
Self Service Portal
Monitoring
Email Management
API
Role-Based Permissions
Reporting & Statistics
IT Reporting
Email Alerts
Project Management
Data Storage Management
Task Management
Access Controls/Permissions
Real Time Notifications
CPU Monitoring
Incident Reporting
Real Time Reporting

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Frequently asked questions

Is PagerDuty free to use?
PagerDuty does not include a free tier, but it offers a free trial so you can test it before committing.
How much does PagerDuty cost?
PagerDuty starts at $25/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does PagerDuty integrate with?
PagerDuty integrates with popular tools such as Slack, Zoom, Jira, Rippling, monday.com, plus an open API for custom workflows.
Who is PagerDuty best suited for?
PagerDuty is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard PagerDuty?
Most teams are live on PagerDuty within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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