What is Dialpad?
Dialpad is an AI-powered cloud communication platform that offers a business phone system and call center software. It is an excellent option for businesses of all sizes because it is simple to set up, reasonably priced, and full of features.
Using WebRTC and the Opus codec, Dialpad Talk offers consumers VoIP telephony technology that produces remarkable call quality. This company phone system offers unequaled mobility, flexibility, and security because it is totally based on the Google Cloud Platform. It has Voice Intelligence features like post-call reports with highlighted action items and real-time transcription.
Organizations are given a platform by Dialpad Contact Center to enhance customer satisfaction and agent performance. It has job automation, real-time recommendations, and sophisticated analytics dashboards to gather insights and save time. An automated sales dialer called Dialpad Sell aids sales teams in boosting productivity and expanding their customer base.
Powerful connections with G Suite, Office 365, Salesforce, Zendesk, Okta, and other essential cloud services are also included, providing users have access to the tools they need in a single, user-friendly solution.
In general, Dialpad is a great option for companies looking to enhance customer satisfaction, boost agent productivity, and simplify communication.
Pricing
Starting at $23/month · Subscription
Features
80 features that make Dialpad stand out.
Pros & Cons
Pros
- Ease of UseDialpad is consistently praised for its intuitive interface, which makes it easy to set up and use across various devices. Many users find it convenient for handling voice and messaging, and it seamlessly integrates with mobile and desktop apps.
- AI-Powered FeaturesDialpad stands out for its AI capabilities, including real-time call transcriptions and automated post-call summaries. These features help users stay focused during calls without taking notes, and AI-generated summaries aid in task follow-up.
- Affordable PricingIt offers competitive pricing, especially compared to other business communication tools, while providing robust core features like call routing, voicemail transcription, and spam detection.
- Good for Small and Medium BusinessesMany users, tiny business owners, appreciate the flexibility and range of features that help manage calls and messages efficiently.
Cons
- Customer Support IssuesSome users have reported challenges with customer service, particularly when trying to make changes to their accounts or reduce licenses. There are complaints about difficulty in resolving issues related to contracts and billing.
- Feature LimitationsWhile the platform offers a range of features, some users find the integrations less extensive than other platforms like RingCentral. A few users have also experienced call quality issues, such as choppy connections.
Dialpad alternatives
Tools buyers consider alongside Dialpad.
No alternatives listed yet.
Frequently asked questions
Is Dialpad free to use?
How much does Dialpad cost?
What does Dialpad integrate with?
Who is Dialpad best suited for?
How long does it take to onboard Dialpad?
Dialpad vs. Similar Products
Build your own comparison →Select up to 3 software, to enable Comparison
Read more about Dialpad
Editorial deep dives and how-to guides covering this tool and its category.
Customer Segmentation Using AI: Smarter Insights, Better Results
AI-driven segmentation lets you discover the real clusters in behaviour, intent and value — and act on them weekly rather than once a quarter.
Best ecommerce personalization software in 2026
Ecommerce personalization software uses behavioral data and AI to tailor every part of the shopping journey, from product recommendations and search results to email and push notifications. The best platforms in 2026 combine real-time personalization, omnichannel orchestration, a
Best Accounting Software for Freelancers 2026
The best accounting software for freelancers and self-employed professionals in 2026. Compare FreshBooks, Wave, Bonsai, and 7 more on Tekpon.
The 9 Best AI Sales Assistants in 2026
Compare the 9 best AI sales assistants in 2026: features, pricing, and best-fit scenarios for solopreneurs, SMB sales teams & European prospecting.
Browse related categories
Other directories where this product (and its competitors) live.
Video Conferencing Software
Video conferencing software is a category of communication tools that enables real-time audio and video calls between two or more participants over the internet. At its core, a video conferencing platform transmits synchronized video, audio, and screen-sharing streams between connected devices – whether desktop computers, laptops, tablets, or smartphones. Most platforms also include features like chat messaging, virtual backgrounds, recording and transcription, breakout rooms, and meeting scheduling integration with calendar apps like Google Calendar or Microsoft Outlook.
VoIP software
Voice over Internet Protocol (VoIP) software is a technology that enables users to make and receive phone calls over the Internet rather than through traditional phone lines. This digital communication method converts voice communication into data packets that are transmitted over the internet. VoIP is particularly advantageous for its cost-effectiveness, especially for long-distance and international calls, making it a popular choice for businesses of all sizes.
Form Builder Software
The form builder software is a web application with features for designing and managing forms. In addition, it is an indispensable instrument for collecting the necessary information.
Utility Software
We want to cover those system programs that provide your computer with effective management when discussing system utility software. People and most businesses use it to ensure the good functionality of their technological equipment, such as computers. Thanks to the utility programs, computer systems run smoothly.
Graphic Design Software
Graphic design software is a means to help you put your creative ideas into practice. To be more technical and to the point, graphic design apps are robust tools you can use for image manipulation, photography, illustration, and typography. In addition, these creative tools help create content such as posters, advertisements, banner designs, a brand logo, and other means to promote products and services.
HR Software
Finding the best HR Software is no small task. First, you must evaluate your requirements and see if they fit your budget. Every company needs some Human resource solution. After all, it solves the core problem of tracking employees, handling them, and ensuring they get their paychecks at the right time. With the right HR Software, you can address a big part of the company’s workflow and ensure smooth running with less manual work.